DEAR Air Separation places the principle of "client-first, service-oriented" at the core of its operations. With over a decade of expertise in gas investment BOT projects, the company has earned widespread market recognition by upholding this philosophy.
To enhance service quality for BOT projects, General Manager Wu Di, Deputy General Manager Liu Xinyu, and Executive Deputy General Manager Li Guanxiong personally visited project sites to conduct inspections and engage with employees. Through face-to-face discussions and on-site problem-solving, leadership not only demonstrated care for frontline staff but also reinforced the company’s "winning the market through service" ethos by addressing issues efficiently.
They meticulously reviewed employee working conditions, living arrangements, and project optimization needs, promptly coordinating resources to resolve operational challenges such as equipment maintenance and logistical support.
Drawing on years of operational experience, plant managers proposed systematic anti-corrosion upgrades for aging equipment to ensure long-term reliability. Since equipment stability directly impacts client gas supply safety, these proactive measures reduce failure rates while improving service responsiveness. DEAR Air Separation immediately mobilized teams to implement these improvements—demonstrating its client-centric dedication and driving continuous breakthroughs in service excellence.
This unwavering commitment to putting clients first has solidified DEAR Air Separation’s reputation as a trusted industry partner.
