Service Policy - DEAR Air Separation

Pre-sales Service

Global advanced design software

The company’s process calculation design, single equipment calculation, and pipeline stress calculation design all use international advanced software to ensure that the customer’s preliminary solution design is at the global leading level.

Rich corporate experience

Sale Service

Scientific management

DEAR has established ISO9001: 2008 quality system, pressure vessel manufacturing quality system, pressure vessel design quality system, pressure pipeline manufacturing and installation quality system, etc., to achieve comprehensive management of quality before, during and after.

Precision installation

The professional installation team has long been engaged in the installation of air separation equipment and can fully control the quality control point. Use customized installation accessories to ensure the quality of each accessory. There is an installation monitoring team to guide and supervise the installation to ensure the high quality of the installation.

After Sales Service

Butler-style after-sales service team

There is a butler-type after-sales service team to provide long-term training and guidance on user use and management. Relevant personnel visit regularly and provide spare parts in a timely manner. At the same time, the company also provides users with free software upgrade services, so that users can rest assured!

Remote intelligent monitoring management system

The company’s self-developed remote intelligent monitoring system will enable equipment on-site and remote monitoring terminals to achieve intelligent management throughout the entire process. Ensure absolute safety during the operation of the equipment. It also reduces overall operating costs in terms of energy efficiency and manpower, and extends equipment life.

Our values and development philosophy promote our continuous progress, and we have always adhered to this service principle, only to better serve our customers.

Learn more about DEAR

Whether it’s a single piece of equipment or an entire plant, DEAR will integrate knowledge, experience, technology and global service capabilities to create and deliver innovative and sustainable solutions for our manufacturing and distribution network.

Get Help

DEAR News

Learn more DEAR news

Welcome Mr. Tan, Chairman of Henan High tech Industry Chamber of Commerce, and his delegation to visit and guide

2024.04.15

Product 2023 Carbon Verification Report of Kaifeng DEAR Air Separation Industrial Co., Ltd

2024.03.18

Product 2023 Carbon Footprint Report of Kaifeng DEAR Air Separation Industry Co., Ltd

2024.03.18

2023 Corporate Social Responsibility Report

2024.03.18

DEAR Air Separation celebrates ”Women's Day” on March 8th